Thank you for choosing Qorwise. We value your business and strive to provide high-quality services and products. Please read our policy regarding refunds carefully.
1. General Policy
Because of the nature of our business [Note: If digital/SaaS, add: “and the immediate access provided to our digital services”], all sales are generally considered final. However, we want to ensure you have a positive experience, and we handle refund requests on a case-by-case basis.
2. Eligibility for Refunds
To be eligible for a refund assessment, you must submit a formal request to our support team within [e.g., 7 days / 14 days] of your initial purchase. Refunds may be granted under the following limited circumstances:
There is a verifiable technical defect or error on our platform that prevents you from utilizing the service, which our technical team cannot resolve within a reasonable timeframe.
You were duplicate-charged due to a billing system error.
3. Non-Refundable Items/Services
No refunds will be issued if:
You simply changed your mind or no longer need the service.
Your account was terminated or suspended due to a violation of our Terms of Service.
The request is made outside of the standard refund window.
4. How to Request a Refund
To request a refund, please email our support team at support@qorwise.com with the following details:
Your full name and account email address.
Transaction date and order/invoice ID.
A detailed explanation of why you are requesting a refund (including screenshots of any technical issues, if applicable).
5. Processing Times
Once your request is received, our team will review it and notify you of the approval or rejection of your refund within [e.g., 5–7] business days. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer’s policies.
